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What we collect. Your name, email, phone number, date of birth, meeting preference, and anything you choose to share in your booking note or during sessions — including, where relevant, health and mental-health information. Under South Africa's Protection of Personal Information Act (POPIA), health and mental-health information is special personal information, and we only process it with your explicit consent, given by submitting this form. We also record the IP address a booking is submitted from, solely to protect this form from automated abuse.

Why we collect it. To schedule and deliver your counselling session, to contact you about your booking, and to keep the professional records a counselling practice is required to keep. We do not use your information for marketing without separately asking you first.

Who else sees it. Session delivery uses Zoom or WhatsApp, under their own privacy policies — Nisha does not record sessions. Payment (for paid sessions) is processed by PayFast, which receives your payment details only, not session content. Your information is otherwise kept confidential and is not sold or shared with any other third party, except where required by law.

How long we keep it. For as long as needed to provide your sessions, plus the retention period required for professional counselling records (typically up to seven years), after which it is securely deleted.

Your rights. You may ask to access, correct, or delete the personal information we hold about you, or object to its processing, at any time — email hello@liftedminds.co.za. You may also lodge a complaint with South Africa's Information Regulator (inforegulator.org.za) if you believe your information has been mishandled.

Age requirement. This service is only available to people 21 years of age or older. By signing below, you confirm the date of birth entered above is accurate.